Remote Access

Arts Management will require remote access to the Database Server, TM Web Server and TM Web Listener workstation(s) to complete the installation of Theatre Manager's key components. There are two options for providing remote access:

1. Provide Arts Management step-by-step instructions for your remote connection preference including any username and passwords that we may encounter along the way during the connection process.
2. Use the Remote Assistance application that we have built directly into Theatre Manager's application (Team Viewer) For more information on TeamViewer and how it functions please click here.

A Team Viewer Remote Assistance installer can be downloaded from the Arts Management website and can be used to provide a remote Session ID and Password. If required, install on the Database Server, TM Web Server and the TM Web Listener workstation(s).

1. Download the TeamViewer installer to the desktop using the links below:

   THE INSTALLATION FILE FOR PC:
   http://www2.artsman.com/Software/AMSQuickSupportPC.zip

   THE INSTALLATION FILE FOR MAC:
   http://www2.artsman.com/Software/AMSQuickSupportMac.zip

2. Extract the TeamViewer installer to the desktop.
3. Open the AMSQuickSupport folder on the desktop.
4. Double click on the AMSQuickSupport icon to start the application.
5. A new window will appear displaying an ID and Password.

   It may take a few moments for the ID to populate. If the ID does not populate it may be the network security settings do not allow for communication on port 80 or 5938.

6. Provide the Session ID and Password shown on the window to the Arts Management Support Team. This will enable them to gain access to that computer.

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For a downloadable checklist of the following information

Click Here

Check the Setup of Each Computer Before Providing Arts Management Access

• Database Server, TM Web Server, and Web Listener(s) - Verify Apple/Windows Operating System Auto Updates has been turned OFF
• Database Server, TM Web Server, and Web Listener(s) - If the Apple/Windows Firewall has been turned on, allow the necessary TCP/IP Port access through for the required Theatre Manager ports
• Database Server, TM Web Server, and Web Listener(s) - hard drive spin down has been disabled
• Web Listener(s) - Wireless access has been disabled

Logging into the Computers Before Providing Arts Management Access

• Log into the Database Server as the "local" Administrator account. Do not log into the Database Server using the Domain Administrator account as the PostgreSQL database engine requires that the user id being logged in is the Local Administrator account during the installation process.
• Log into the Database Server in 'console' mode. If possible, go directly to the server's main monitor and keyboard and log in. Creating a 'Remote Session' and then providing us remote access to the 'Remote Session' in many cases causes issues during the installation process.
• If it is required to create a RDC session to the Database Server, TM Web Server, and/or Web Listener Workstation(s), do not 'Close' or 'Minimize' the RDC session at any time for it will disable TeamViewer's remote access. You may 'Shrink' the window down and move it out of the way if you desire to use your own terminal for another task and move the RDC connection out of the way.
• Log into the TM Web Server and Web Listener(s) workstations using the Administrator account. You may log into these computers using the Domain Administrator account and you may use a RDC session if required.

Information to Provide Arts Management

• The Administrator password to access each of the Database Server, TM Web Server, and Web Listener Workstation(s)
• If your using TeamViewer, the Session ID and Password for each of the Database Server, TM Web Server, and Web Listener Workstation(s)

Installation of the Software

If your organization is taking advantage of the Remote Installation, the following will be done approximately 4 to 7 days prior to the trainers onsite arrival:

• Downloading of all Theatre Manager software applications
• PostgreSQL Database Server
  • Installation and configuration of PostgreSQL Database Server
  • Creation and setup of the Theatre Manager's Demo database
  • Setup of Daily Backup Script for Theatre Manager's database
  • Installation and configuration of Theatre Manager's application
  • Testing connectivity testing between Web Listener workstation(s) and to the TM Web Server
  • Testing TCP/IP Port 5432 is not being blocked by firewalls
• TM Web Server
  • Installation and configuration of TM Web Server
  • Installation of the default set of online web sales pages
  • Testing connectivity to each Web Listener workstation(s) and out to the Internet
  • Testing required ports are not being blocked by firewalls
  • Starting the process for setup up of the web site ticketing sub-domain http://tickets.xxxxxx.xxx
  • Starting the process for setup of the web site ticketing TLS confirmation email address
• Web Listener Workstation
  • Installation and configuration of Theatre Manager's application
  • Testing connectivity testing between Database Server, TM Web Server, and Internet access
  • Testing TCP/IP Port 5000 is not being blocked by firewalls
• Network
  • Test the TCP/IP Ports 80, 443 are Port Forwarded to the TM Web Server
  • Test the TCP/IP Port 6181 is open to outbound

How Long will the Process Take?

In most cases, the remote install will take approximate 4+/- hours to complete, however we would recommend anticipating that we will be spending a good portion of the day not only setting up Theatre Manager, but testing the interaction between the Database Server, TM Web Server, and Web Listener Workstation(s). The time to complete the upgrade process will depend on:

• Speed of your remote access
• Hardware architecture
• Receiving the required remote access and administrator passwords
• The current state of the network and TCP/IP port settings