You are here

Home › Newsletters › ams › Exceptional Customer Support › Expectations

Email & Fax - Priority 2

Subscribe to Syndicate
  • Will be replied to within 4 hours of when they come in.
  • Will be replied with step-by-step guidelines to resolve their question.
  • Will refer to web site links for information as much as possible (the goal is all requests for information and processes
  • Faxes will be stored on the server and linked in Daylite to the ‘references’ pane.
  • Email contacts will be entered and updated in Daylite so that a ‘white list’ of their names can be created for valid email filters to Arts Management’s Email system and sending announcements to users and knowing that the user will receive the announcement. When available, the following minimum information will be captured:
    • Email address
    • Full Name (first and last name)
    • Direct telephone numbers
    • Address
    • Position within the organization